Frequently Asked Questions (FAQ's)
Here you will find the most frequently asked questions about SPYPOINT cameras.
You can also use our callback service or contact us if you need further assistance.
How many cameras can I activate on one account?
You can activate as many cameras as you want on one account.
How many cameras can I run on one data plan?
A data plan is only valid for one camera at a time.
Can multiple people access the camera's images?
Any number of people can access the images, all you need to do is install the SPYPOINT app on your smartphone and log in with the camera owner’s credentials.
Do I need a separate SIM card to use the data transfer camera?
No, all SPYPOINT data transmission cameras have a pre-installed and pre-configured SIM card. This automatically dials into the strongest network at the location of the camera and that Europe-wide.
Can I use my own SIM card from another provider to transfer images?
The SPYPOINT data transmission cameras cannot be operated with other SIM cards (SIM-LOCK).
What happens when my photo limit is reached?
When your photo limit is reached, the camera will not transfer any more images, it will only update the status of the camera. However, it will continue to operate normally, but will only store the photos on the SD card. When your billing month is over, the photo counter will automatically reset. The billing month is not the calendar month, it depends on the day the camera is activated.
Where can I see how long my data plan will run?
In the app at “Cameras” you will find an overview of your cameras. If you then press “Plans”, you will get to an overview of the runtime.
What is the delay time?
The delay time defines the interval between two acquisitions. At 5 minutes delay time, the camera is inactive for 5 minutes after an acquisition.
What does transmission frequency mean?
The transmission frequency determines how often you get your images sent to the app.
With “First transfer time” you specify the starting time for the transfers, e.g. first transfer time is 08:00: with a transfer frequency of 6/day you will receive the images 08:00, 12:00, 16:00, 20:00, 24:00 and 04:00.
The first transmission time is negligible if you have selected “every acquisition” as the transmission frequency.
Can the cameras with video function also transmit videos?
No, only images are transmitted.
What SD cards can I use the cameras?
You can use any commercially available SD card between 2GB to 32GB for your camera. Make sure you use a Class 4 or Class 10 card.
Please do not use micro SD cards with adapters, errors and malfunctions may occur here.
Can the camera be turned on and off via app?
No, that is not possible.
What is the schedule?
You can use the schedule to assign fixed working times to the camera for each day.
How long do the batteries or the rechargeable batteries last?
The average runtime of the camera depends on many factors:
- Signal strength
- Transmission frequency
- Proportion of day/night images
- Power source (battery, rechargeable battery, 12V battery)
- Type of acquisition (photo/video)
Unfortunately, a blanket statement is not possible.
What is the angle of coverage of the cameras?
Where can I find the software version of my camera?
In the app under “Cameras” you will find an overview of your cameras. If you then press “Status”, you will find the software of your camera under “Device information”.
FORCE & SOLAR-SERIES
Start the camera. Navigate to “Settings” -> “General” -> “About device” -> “About”. Here you will find installed software of your camera.
How do I format an SD card?
My camera does not turn on
Insert a fresh set of new batteries into the camera. (Please always replace all batteries, not just individual ones).
Make sure you do not use NiMh rechargeable batteries (AA), as they can only supply 1.2V. Alkaline batteries provide 1.5V.
If you can, measure the voltage of your batteries with a voltmeter. Above 1.35V per battery is good.
Make sure the battery contacts are touching properly. If not, carefully bend the contacts to restore contact.
My camera does not take pictures
- Make sure that you have inserted a formatted SD card.
- Try using a different SD card.
- See if the camera flashes red in test mode (LINK-DARK & LINK-S) when you move in front of the motion sensor.
- Make sure the camera is properly configured via the schedule.
My camera takes only black pictures
- Replace the batteries or fully charge your battery.
- Perform a software update.
My camera can not be activated
- Restart app.
- Try uninstalling and then reinstalling the app.
If the activation code cannot be scanned, please enter it by hand (consecutive without hyphens).
The status of my camera is up to date, but pictures are not sent
- Check whether the “Mobile radio” item is activated in the app.
- Check if the schedule is configured correctly.
- Check the capacity of your batteries, below 30% the camera may take pictures but stop sending them.
- Format your SD card and restart the camera.
- Check if the software version of your camera is up to date.
My camera does not send pictures or status
Verify that the camera is setting up properly.
- Format the SD card or use another one.
- Replace the batteries.
- Check the version of your camera, perform a software update if necessary.
- Format the SD card and restart the camera.
I have made settings, but they are not applied
The camera always changes the settings with the next transmission.
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